Privacy Policy

1- Responsible for the processing of your personal data: 

GUITARD, S.L (hereinafter, "GUITARD"), domiciled at C / Isabelle Sandy 2, AD700 Escaldes-Engordany (Principality of Andorra), registered in the Companies Registry of the Principality of Andorra with the number 11059, in the Trade Register with the number 928449-A and its tax number is L-706208-T, with comunicacio@grupokanalla.com email, and telephone number (+376) 770 077.

2- File declared in accordance with Andorran legislation by the Data Protection Agency of the Principality of Andorra: 

In compliance with the requirements of Law 15/2003, of December 18, Qualified Protection of Personal Data (hereinafter, "LQDP"), and with the regulations that develop it, GUITARD informs you that any personal data you provide to GUITARD through this website (hereinafter, "the Web") will become part of the corresponding files owned by GUITARD duly registered with the Data Protection Agency of the Principality of Andorra.

3- Provisions regarding the processing of personal data of minors and/or third parties: 

3.1. Personal data that is not owned by the person providing them cannot be provided. However, if it is justifiable for this to happen, the person who provides the personal data assumes the responsibility of informing the owner of the same in advance of everything provided for in this privacy policy.

3.2. In the cases of processing personal data of a minor, he guarantees GUITARD that he has the authorization of the holders of his parental authority or guardianship so that GUITARD treats the aforementioned personal data in accordance with the provisions of this privacy policy. Likewise, in the cases of processing personal data of a person who has limited rights, this guarantees GUITARD that it has the authorization of the holders of its guardianship or curatela for GUITARD to treat the aforementioned personal data in accordance with the provisions of this privacy policy.

 

 

4- Purposes of the treatment, legal basis of the treatment and period of conservation of personal data: 

4.1. Purposes of the processing:

GUITARD may process your personal data for the purposes described below:

Contact and customer service: Through the form and contact email indicated both on this website and in this Privacy Policy and customer service or social networks, GUITARD will collect and process your personal data together with those that may be requested from third parties, if necessary, in order to correctly manage your requests for information or rights, and their queries or claims.

Personal data requested: name, surname, email and telephone number.

 

Analysis of use, operation and improvement of the Web: Through cookies and other tracking technologies that GUITARD puts on your device, always taking into account the indications of your consent, GUITARD will collect and process your personal data to improve your experience and our services by analyzing your browsing and how you interact with us on the Web and also, to be able to show you advertising based on your browsing habits;

 

Personal data requested: IP address, initiated and abandoned processes, type of device with which you access the Web, time spent on the Web, previously visited web page, etc.

 

Sending advertising communications by electronic means: GUITARD will collect and process your personal data to send information through comunicacio@grupokanalla.com for advertising and promotional purposes about your products, services, news, promotions, sweepstakes.

 

Personal data requested: name, surname, email and telephone number.

 

User registration: GUITARD will request your personal data to correctly process the creation of the user account on the web in order to formalize your purchase process.

 

Personal data requested: name, surname, telephone number, email and home address.

 

Formalize the purchase process: Through the purchase form, GUITARD will process your data to process correctly: the purchase of the product, manage the payment process, as well as the emergence of any incident related to the product purchased and / or returns.

 

Personal data requested: name, surname, telephone number, email, home address, claims and returns, purchase history and means of payment.

 

Exercise of rights: GUITARD will process your contact data to authenticate, as far as possible, the validity of requests to exercise rights (see section 6 of this privacy policy) and to notify you of any security breach that may involve a high risk to your rights and freedoms.

Personal data requested: name, surname, Passport/DNI or NIE, telephone number and email. 

4.2. Legal basis of the processing:

Your personal data may be processed in accordance with one or more of the following legal bases:

The unequivocal consent that you express when contacting us through the forms and emails that this website makes available to you, together with our willingness to attend to your request, query, notification or claim;

 

The express consent that you give us to allow us to download to the device with which you access this website cookies (cookies and other tracking technologies) that are not necessary for the proper functioning of the website, as well as the consent that you give us for the eventual sending of commercial communications;

 

To execute the contract from the moment you expressly accept the General Conditions of Contract, you become part of the contract of purchase of the products you subscribe with GUITARD. In order to comply with the provisions of the General Conditions of Contract, it is necessary to collect your personal data. In the event of the refusal to provide the necessary data, it will be impossible to effectively purchase the ordered products; and

 

Compliance with legal obligations that GUITARD must comply with as Responsible for the Processing of your data.

4.3. Data retention period:

In general, your personal data will be kept for the period necessary to achieve the purposes established in this privacy policy. Subsequently, your personal data will be kept for as long as it takes to prescribe the legal responsibilities derived from the treatment in question, in accordance with the applicable legislation. Once this period expires, all personal data of users and / or customers will be deleted.

5- Categories of recipients, including service providers, and transfers to third countries or international organizations (international transfers):

5.1. In the event that, in order to achieve the aforementioned purposes, it is necessary, your personal data may be communicated to the following categories of recipients:

GUITARD service providers that must process your personal data in relation to the purpose in question, which they will do according to GUITARD's instructions and in accordance with this privacy policy and any appropriate security and confidentiality measures established by this entity;

Third parties that are not related to GUITARD, if it identifies, in good faith, the need to carry out the communication in question to: (1) comply with any law, regulation, legal procedure or governmental requirement with applicable enforcement; (2) enforce the terms and conditions of the product and/or services purchased, including investigation of possible violations; (3) and/or detect, prevent, or otherwise address fraud, security, or technical issues; and

Competent Public Administrations, in the cases provided for in the Law and for the purposes defined therein.

5.2. GUITARD does not make international transfers of personal data.

6- Rights in relation to your personal data

In compliance with the LQPD, and the regulations that develop it, GUITARD informs you that, to exercise your rights of access, rectification and deletion of your personal data, recognized in the aforementioned regulations, you must send a written and signed communication to the email address ...@...,.

Likewise, you can obtain additional information about your rights by contacting the supervisory authority in matters of data protection.

7- Security

GUITARD guarantees that the treatment carried out of your personal data is subject to the strictest confidentiality, and that the necessary measures, both technical and organizational, have been established to guarantee the security of your personal data and prevent its alteration, misuse, loss, theft and treatment and / or unauthorized access.

8- Changes to the Privacy Policy

This Privacy Policy is subject to periodic modifications in accordance with applicable law from time to time; Therefore, we recommend that you consult this Privacy Policy frequently.